EVERGREEN'S RESPONSE TO COVID-19

Evergreen's Resource for all COVID-19 Related Information
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   SAFETY OVERVIEW | PLAN YOUR VISIT 

THANK YOU FOR HELPING US KEEP OUR COMMUNITY SAFE AS WE ALL MOVE FORWARD.

We can’t wait to reconnect with you. Make sure to check back here and to follow us on social media for new updates. In the meantime, we encourage all patrons, renters, and visitors to read our full Facility Safety Plan: 

ARE YOU READY TO RECONNECT WITH THE ARTS?
TAKE A LOOK AT OUR SAFETY OVERVIEW SO YOU KNOW WHAT TO EXPECT AT YOUR NEXT VISIT AT EVERGREEN.

The Evergreen Cultural Centre recognizes that gathering in public spaces is not longer an inherently safe activity. We can’t guarantee an illness-free event, but we are taking extra precautions to limit the risk of exposure. 

We want our staff, clients, patrons, and all their friends and families to stay healthy and safe, and for Evergreen to continue to be a place where our community comes to experience the Arts in all its forms. To do that, we need your help:

STAY HOME IF YOU ARE SICK

YOU WON’T MISS OUT. WE HAVE TONS OF ONLINE CONTENT FOR YOU TO ENJOY.
We’ve also developed supportive contract and ticketing policies, so you won’t lose money if you need to cancel due to COVID-19 concerns.

PLEASE READ OUR SAFETY SIGNAGE

LEARN IT, KNOW IT, DO IT! IT’S IMPORTANT THAT EVERYONE FOLLOWS OUR SAFETY GUIDELINES.
We will continue to update our safety guidelines and signage, and we’ve worked hard on them, so please give them a read! We’re here to answer any questions you have. Let us know right away if you have any concerns.

REMEMBER TO SOCIALIZE 6FT (2M) APART

BE SAFE, BE KIND. ANY VISITORS THAT APPEAR SICK OR REFUSE TO FOLLOW OUR SAFETY GUIDELINES WILL BE ASKED TO LEAVE.
The health and safety of our staff, patrons, artists, and their families is very important to us. We will not tolerate any visitors unwilling to enjoy our space safely with others.

MAKE SURE YOU FEEL WELL BEFORE VISITING US 

SELF-ASSESS FOR SYMPTOMS OF COVID-19 BEFORE VISITING US!
PLEASE
DO NOT ENTER OUR FACILITY: 

  • if you or someone in your household has symptoms of COVID-19 
  • if you have travelled outside of Canada in the past 14 days
  • if you are under the direction of the Provincial Health Officer to self-isolate  

 

COMMON SYMPTOMS OF COVID-19:
Fever | Chills | Dry Cough | Sore Throat | Runny Nose | Fatigue
Source: BC CDC

The health and safety of our staff, artists, patrons, and their families are our top priority as we welcome visitors back into our space. If you appear to be sick, you will be asked to leave.

KEEP 2M (6FT) OF DISTANCE FROM OTHER VISITORS  

MAINTAIN A GOOD DISTANCE FROM ANY VISITORS THAT ARE NOT PART OF YOUR BUBBLE/HOUSEHOLD. 

  • Maximum capacities are set for every room based on activity
  • Barriers are installed where spaces are tight
  • Colourful distancing markers are installed both inside and outside the facility 
  • We’ve changed how our staff work throughout the building to make space for one another

PRACTICE GOOD PERSONAL HYGIENE   

WASH YOUR HANDS FREQUENTLY + COVER YOUR COUGHS AND SNEEZES USING THE CROOK OF YOUR ELBOW. 

  • Dedicated handwashing stations or hand sanitizer will be available in each area of the facility
  • We’ve posted reminders to wash hands throughout the day and after touching shared materials or equipment
  • Targeted cleaning and sanitizing of hightouch surfaces and equipment will happen before each event 
  • Cleaning supplies and instructions for use are provided to rental groups to use during events

We’re also continuing our great relationship with Total Green Commercial Cleaning and Maintenance for daily deep cleaning and sanitizing of our facility. 

WEARING A MASK IS ENCOURAGED, BUT NOT REQUIRED  

WHILE WE WELCOME + APPRECIATE OUR VISITORS WEARING OR BRINGING A MASK, IT ISN’T MANDATORY.

  • Evergreen staff will wear a mask when physical distancing is not possible
  • Some rental groups may require their visitors to wear a mask as part of their safety plan. Make sure to check in with the event organizers

LEAVE US YOUR INFO FOR CONTACT TRACING

WE’RE COLLECTING NAMES + CONTACT INFORMATION FROM VISITORS TO ENSURE WE CAN GET IN TOUCH IF NECESSARY. 

  • Ticket purchases and workshop registrations will now include a standard Health Declaration
  • We have designated places to leave your contact information in both our Art Gallery and Studio Theatre Spaces
  • We will continue to stay informed about updates from health authorities, assess the effectiveness of our safety protocols, and making changes to our safety plan as needed

   COVID-19 SAFETY AT EVERGREEN 

At Evergreen Cultural Centre, we take the health and safety of our patrons, staff, and artists very seriously. We have been fine-tuning our safety procedures since re-opening the Art Gallery at Evergreen in June, and starting this September, we are delighted to finally welcome back theatre and music lovers back into our studio theatre for our reimagined event experience, alongside our art gallery visitors, performing arts students, and rental clients. 

We understand that attending public performances is no longer guaranteed to be a safe activity, and that you may have concerns about returning to our building. With the health of our community in mind, our new Evergreen Cultural Centre COVID-19 Safety Plan has been developed by our Joint Health and Safety Committee (JHSC). This plan will apply to all events, exhibitions, classes, and clients booking rental space at Evergreen. Our COVID-19 Safety Plan was created by the JHSC using guidelines set by BC Public Health Authorities and WorkSafe BC. We also want to acknowledge the ActSafe Safety Association, Canadian Museums Association, and BC Recreation and Parks Association for their invaluable input.

Please note that our safety measures are likely to change as we adapt to the latest information from BC’s provincial health officers and update Evergreen Cultural Centre policies. | Last Update: September 2020

   EVERGREEN’S RESTART PLAN, CANCELLATIONS + CLOSURES ARCHIVE

BC’S RESTART PLAN AND EVERGREEN: THE NEXT STEPS FORWARD | JUNE 2020

 The Evergreen Cultural Centre closed to the public on March 17, 2020 due to the ongoing COVID-19 Crisis. In recent months and alongside the announcement of BC’s Restart Plan on May 6 by our Chief Public Health Officer, Dr. Bonnie Henry, we have determined that the Evergreen was able to continue programming in the Art Gallery at Evergreen, and are moving forward with our plans to offer intimate live performances in the Studio Theatre again this fall. We have had many discussions to assess how we can continue to safely provide meaningful arts experiences to our community. This task has not been easy, and we have not made any decisions lightly, but we are delighted to begin re-connecting with visitors throughout our facility again and can’t wait to see you soon. 

 IN ORDER TO SAFELY OPERATE DURING PHASE 3, TEAM EVERGREEN HAS DETERMINED THE FOLLOWING:

Our original plan for our 2020/2021 performing arts season will NOT be moving forward. We are instead working to reschedule as many of these incredible performances as part of our 2021/2022 season. If you purchased a theatre subscription for the 2020-2021 season, our Box Office staff will be contacting you directly about your subscription.

Starting June 18, 2020, The Art Gallery at Evergreen will be opening to visitors again! We will also continue to connect with our community through new online video workshops and other creative fun on our Evergreen and Art Gallery social media channels.

Thank you for your continued support as we all work together to safely re-open. We are heartbroken as we try to grapple with what the future holds for arts + culture organizations in the coming months. As a non-profit arts organization, we depend on the attendance and support of our patrons, volunteers, and donors to continue to bring meaningful arts programming to our community. We appreciate each and every person who has engaged with us on social media, donated the ticket cost of your cancelled event, or participated in our free video workshops. It means the world to us to stay connected. 

Lots of love,
Team Evergreen 

EVERGREEN CULTURAL CENTRE ORIGINAL CLOSURE UPDATES | MARCH 2020

March 30, 2020 | 9am

To our Evergreen friends and family,

There is nothing we want more than to be with our arts community right now, but in order to protect our artists, audiences, volunteers, and staff, that being together simply isn’t possible. This week marks the beginning of our third week closed to the public, and as we continue to follow the news daily to plan for the future, we are so glad to see that socially distancing has had a meaningful impact on the rate of infection in Canada. More now than ever, we must do our part to flatten the curve and protect our community. 

In light of these continued restrictions, and the positive effects social distancing is having on Canadian infection rates, Team Evergreen has made the difficult but necessary decision to continue our facility shut down. This means all of our 2020 Season presentations, rental events, arts camps and classes, workshops, and public Art Gallery hours have now been cancelled until May 31, 2020, when we are hopeful we may be able to re-open to the public again.

If you have purchased a ticket to an Evergreen event, art camp, or arts education class that has now been cancelled, you will be contacted by our Box Office team to go over your options. Thank you for being patient and kind with our staff; they are responding to every message as quickly as possible. In order to take care of our staff, our Box Office team is now working remotely to encourage social distancing, so we will not be able to take phone calls at this time. If you need assistance from the Box Office, please email: boxoffice@evergreenculturalcentre.ca

If you are able to do so, we humbly ask you to consider donating the cost of your cancelled tickets back to the Evergreen Cultural Centre for a tax-deductible receipt. As a non-profit arts organization, we depend on the attendance and support of our patrons, volunteers, and donors to support local and touring artists, and continue to bring valuable arts programming to the community when we can open our doors again. Patrons will also be offered the choice to turn the cost of their tickets into a gift certificate for use at a later date, or if none of these options work for you, refunds will be available to all single ticket holders and attendees of these cancelled events.

Thank you so much for your understanding and support as we all work together during this difficult time.

March 16, 2020 | 5pm

To everyone in our arts community,

All day today, and throughout this growing crisis, we have been adjusting Evergreen’s programming based on the rapid updates from public health officials regarding COVID-19 in order to do our part to keep the community safe. In light of the most recent updates from the CDC and the City of Coquitlam – Municipality, we have made the difficult but necessary choice to cancel all of our Spring Break camps, programs, and presentations, and close our entire facility to the public, effective as of 12:01am on Tuesday March 17, 2020.

This means that the Art Gallery at Evergreen and Evergreen Cultural Centre will be closed to the public until further notice, and as such, we have no other option but to cancel our regularly scheduled gallery hours, all rental events, public programs, arts camps and classes, workshops, and all 2019-2020 season presentations until further notice. We are currently scheduled to re-open as of April 12, 2020. We are truly disheartened by these closures but know they are necessary.

We will be in touch with every family that was enrolled in our camps to offer refunds or camp credits in light of these new cancellations. We apologize in advance for this inconvenience, and thank you for your patience during this very difficult time. We will also be contacting all ticket holders for these cancelled events. While we will of course offer refunds to our patrons, we humbly ask you to consider donating the cost of your ticket to the Evergreen Cultural Centre to help us support these touring artists and continue to bring valuable arts programming to the community. As a non-profit arts organization, performance venue, and community space, please remember that we depend on the attendance and support of our patrons, volunteers, and donors. Patrons will also be able to switch their tickets for a different event later in the season, or turn the cost of their tickets into a gift certificate for use at a later date. If you have purchased a ticket to an event that has now been cancelled, you will be contacted by our Box Office team to go over your options. Please be patient and kind with our staff, as we have been overwhelmed by questions and concerns from the public, and we are responding to everyone as quickly as possible. 

March 16, 2020 | 1pm

To Team Evergreen’s staff, volunteers, and patrons,

The Evergreen takes the health and safety of our patrons, volunteers, and staff very seriously and we will continue to follow the directions of Canada’s Public Health Agency. As of March 16, 2020, ALL of our March 2020 Season events have been cancelled, as public gatherings of over 50 persons have now been banned. As our Spring Break arts camps are well below this limit, they are moving forward as scheduled. We have proactively cancelled the following April 2020 events, reopening our building for performances on April 14, 2020:

April 05 | We Now Know: The Complete History of Science
April 08 | Musical Mornings: Clarinetastik!
April 09 | Rick Scott & Nico Rhodes

While we will be offering refunds to all ticket holders for these cancelled events, we humbly ask you to consider donating the cost of your ticket to the Evergreen Cultural Centre to help us support these touring artists and continue to bring valuable arts programming to the community. As a non-profit arts organization, performance venue, and community space, please remember that we depend on the attendance and support of our patrons, volunteers, and donors. Patrons will also be able to switch their tickets for an un-cancelled event later in the season, or turn the cost of their tickets into a gift certificate for use at a later date. If you have purchased a ticket to an event that has now been cancelled, you will be contacted by our Box Office team to go over your options.

March 16, 2020 | 12pm

To Team Evergreen’s staff, volunteers, and patrons,

The Evergreen takes the health and safety of our patrons, volunteers, and staff very seriously and we will continue to follow the directions of Canada’s Public Health Agency. As a precaution for our visitors, staff, and volunteers, our March 21 Westminister Savings Family Days at the Art Gallery at Evergreen has been cancelled. We have also made the difficult decision in partnership with Dufflebag Theatre to cancel our Spring Break Festival.

March 15, 2020 | 2pm

To Team Evergreen’s staff, volunteers, and patrons,

The Evergreen takes the health and safety of our patrons, volunteers, and staff very seriously and we will continue to follow the directions of the Public Health Agency of Canada. As of March 15, 2020, event organizers for the following events have cancelled their performances:

March 14 | An Evening with the Tri-City Guitar Players
March 15 | Power Classic Sundays: The Manhattan Chamber Players
March 21 | Paul Strickland: Ain’t True & Uncle False
March 26 | The Slocan Ramblers
March 29 | Rainbow Dance Centre: iLumiDance

While we will be offering refunds to all ticket holders for these cancelled events, we humbly ask you to consider donating the cost of your ticket to the Evergreen Cultural Centre to help us support these touring artists and continue to bring valuable arts programming to the community. As a non-profit arts organization, performance venue, and community space, please remember that we depend on the attendance and support of our patrons, volunteers, and donors. Patrons will also be able to switch their tickets for an un-cancelled event later in the season, or turn the cost of their tickets into a gift certificate for use at a later date. If you have purchased a ticket to an event that has now been cancelled, you will be contacted by our Box Office team to go over your options.

March 14, 2020 | 12pm

To Team Evergreen’s staff, volunteers, and patrons,

We have been closely monitoring the developments and flow of information around COVID-19 from the World Health Organization, the Public Health Agency of Canada, and the Coquitlam Municipality. The Evergreen takes the health and safety of our patrons, volunteers, and staff very seriously and we will continue to follow their directions. As of March 14, 2020, event organizers for the following events have cancelled their performances:

March 14 | An Evening with the Tri-City Guitar Players
March 15 | Power Classic Sundays: The Manhattan Chamber Players
March 26 | The Slocan Ramblers

While we will be offering refunds to all ticket holders for these cancelled events, we humbly ask you to consider donating the cost of your ticket to the Evergreen Cultural Centre to help us support these touring artists and continue to bring valuable arts programming to the community. As a non-profit arts organization, performance venue, and community space, please remember that we depend on the attendance and support of our patrons, volunteers, and donors. Patrons will also be able to switch their tickets for an un-cancelled event later in the season, or turn the cost of their tickets into a gift certificate for use at a later date. If you have purchased a ticket to an event that has now been cancelled, you will be contacted by our Box Office team to go over your options.

March 12, 2020 | 4pm

To Team Evergreen’s staff, volunteers, and patrons,

We have been closely monitoring the developments and flow of information around COVID-19 from the World Health Organization, the Public Health Agency of Canada, and the Coquitlam Municipality. The Evergreen takes the health and safety of our patrons, volunteers, and staff very seriously and we will continue to follow their directions. As of March 12, 2020, the Province of BC’s Health Minister has placed a ban on mass public gatherings over the size of 250 guests. With a few exceptions of events in our 2019-2020 season that have already passed, the Evergreen’s capacity in our largest space is 215, and we are NOT affected by this ban on public events.

Currently, ALL of our scheduled performances, rental events, arts classes, and all Spring Break activities are moving ahead as planned. Any changes to our current schedule will be made public as soon as the information reaches our staff. We will continue to update our website and social media channels with the additional procedures we are implementing to keep you safe. The following measures have already been taken to keep the Evergreen and safe, healthy, and welcoming space:

• Increased cleaning and sanitation procedures at entry points and elevators, as well as washroom water taps and surface areas
• The facility’s professional cleaning team are continuing to thoroughly cleaning and sanitizing our building daily, regardless of activity
• Providing hand sanitizer near our high-traffic Art Gallery entrance
• Hand washing stations are available in or near all studios and event spaces around the building
• Campers, Volunteers, Audiences, and Staff will be encouraged to continue being diligent about personal hygiene and health awareness
• Additional reminder signs are being added to washroom facilities around the building to encourage effective handwashing
• Our Front of House team and Volunteers are using extra precautions while interacting with our guests, including implementing gloves for handling tickets, concession, and coat check at events
• Taking extra steps to avoid contamination of our bar glasses and concession dining wares, which continue to be thoroughly cleaned and sanitized to Foodsafe BC standards

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